Thank you for shopping with Nayla Paths. We take pride in offering high-quality travel accessories, hiking gear, and tech products. If you are not completely satisfied with your purchase, please review our policy below regarding returns and refunds.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Items must include all original tags, components, manuals, or accessories.

To initiate a return, contact us at [email protected] with your order number, reason for return, and photos (if applicable). We will review your request and provide return instructions within 2 business days.

Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be issued to your original payment method (where applicable) or processed according to the payment arrangement used.

Refunds are typically processed within 7 business days after the item has been received and approved for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Personalized or custom products

  • Products showing signs of use, damage, or missing parts not due to our error

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery. Include your order number and clear photos of the issue. We will resolve the issue by offering a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval:

  1. Check your account again.

  2. Contact your bank or payment provider.

  3. If you still have not received your refund, contact us at [email protected].

Contact Us

If you have any questions about our Refunds and Return Policy, please reach out to us at [email protected].